TheraSauna 3-Person Far Infrared Sauna
Free Shipping
TheraSauna Warranty Included
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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FAQs
Where do you ship?
We currently ship to addresses within the United States only. At this time, we do not offer international shipping.
What are your processing and shipping times?
- Order cut-off: 5:00 PM (CST)
- Processing time: 1–2 business days (Monday–Friday). Orders are not processed on weekends or U.S. public holidays.
- Transit time: Typically 5–7 business days (Monday–Friday). Weekend delivery is not available.
- Total estimated delivery time: 6–9 business days (processing + transit)
What are the timelines for custom orders?
- Handling time: 21–28 days (Monday–Friday)
- Transit time: 5–7 days (Monday–Friday)
- Total estimated delivery time: 26–35 business days (processing + transit)
Which carriers do you use?
We use reliable shipping carriers including UPS, FedEx, DHL, and USPS, based on your location, order size, and weight.
What are the return eligibility requirements?
We accept returns for items that are:
- In original condition
- Unopened and unused
- In original packaging
- Returned within 14 days of delivery
How do I start a return and what does the process look like?
- Contact us at support@homespadirect.com or call +1 (512) 980-9593.
- We will review your request and provide return instructions.
- The return address will be provided only after your return has been approved.
- Please do not send any items back without prior authorization.
- Ship your item back using a trackable shipping method.
- Once received and inspected, your refund will be issued.
How long do refunds take and how are they issued?
Refunds are processed within 10 days of receiving the returned item and are issued to the original payment method.
View Full FAQ
View our full FAQ here