Return and Refund Policy
Overview
- Returns accepted within 14 days of delivery
- Refunds processed within 10 days of receiving return
- 20% restocking fee
- Customers pay for return shipping
- Exchanges accepted
Refund Eligibility
We accept returns for items that are:
- In original condition
- Unopened and unused
- In original packaging
- Returned within 14 days of delivery
Time Frame for Returns
Return requests must be submitted within 14 calendar days from the date of delivery.
What the Refund Process Looks Like and How to Request a Refund
- Contact us at support@homespadirect.com or call +1 (512) 980-9593
- We will review your request and provide return instructions
- The return address will be provided only after your return has been approved
- Please do not send any items back without prior authorization
- Ship your item back using a trackable shipping method
- Once received and inspected, your refund will be issued
Refund Timeline
Refunds are processed within 10 days of receiving the returned item. Refunds are issued to the original payment method.
Return Shipping Responsibility
Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.
Exchanges
We accept exchanges for eligible items. Please contact us to start an exchange request.
Order Cancellations
You may cancel your order if it hasn’t been shipped yet. Once shipped, cancellations are no longer possible and the order must be returned after delivery.
Custom Orders
Made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include LeisureCraft and TheraSauna.
These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. All sales are final for custom made and made-to-order products.
Restocking Fees
A 20% restocking fee is applied to all returns unless the product is defective or damaged.
Contact Information
Home Spa Direct
Email: support@homespadirect.com
Phone: +1 (512) 980-9593
Customer Service Availability: Monday - Friday: 9:00 am - 6:00 pm (CST)