FAQ

1) Where do you ship?

We currently ship to addresses within the United States only. At this time, we do not offer international shipping.

2) What are your processing and shipping times?

• Order cut-off: 5:00 PM (CST)
• Processing time: 1–2 business days (Monday–Friday). Orders are not processed on weekends or U.S. public holidays.
• Transit time: Typically 5–7 business days (Monday–Friday). Weekend delivery is not available.
• Total estimated delivery time: 6–9 business days (processing + transit)

3) What are the timelines for custom orders?

• Handling time: 21–28 days (Monday–Friday)
• Transit time: 5–7 days (Monday–Friday)
• Total estimated delivery time: 26–35 business days (processing + transit)

4) Which carriers do you use?

We use reliable shipping carriers including UPS, FedEx, DHL, and USPS, based on your location, order size, and weight.

5) How do I track my order?

1. Once your order ships, you will receive a confirmation email with a tracking link.
2. You can track your order by:
   • Visiting: https://homespadirect.com/apps/track123
   • Or entering your tracking number on the carrier’s official website

6) What should I do if my package is lost, delayed, or damaged?

If your package is lost, delayed, or arrives damaged, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure you are taken care of.

7) What is your return window?

Returns are accepted within 14 calendar days from the date of delivery.

8) What are the return eligibility requirements?

We accept returns for items that are:

• In original condition
• Unopened and unused
• In original packaging
• Returned within 14 days of delivery

9) How do I start a return and what does the process look like?

1. Contact us at support@homespadirect.com or call +1 (512) 980-9593.
2. We will review your request and provide return instructions.
3. The return address will be provided only after your return has been approved.
4. Please do not send any items back without prior authorization.
5. Ship your item back using a trackable shipping method.
6. Once received and inspected, your refund will be issued.

10) Who pays for return shipping?

Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.

11) Do you charge a restocking fee?

A 20% restocking fee is applied to all returns unless the product is defective or damaged.

12) How long do refunds take and how are they issued?

Refunds are processed within 10 days of receiving the returned item and are issued to the original payment method.

13) Do you accept exchanges?

Yes. We accept exchanges for eligible items. Please contact us to start an exchange request.

14) Can I cancel my order?

You may cancel your order if it hasn’t been shipped yet. Once shipped, cancellations are no longer possible and the order must be returned after delivery.

15) Are custom or made-to-order products refundable?

Made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include LeisureCraft and TheraSauna. These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. All sales are final for custom made and made-to-order products.

16) What payment methods do you accept?

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
• Digital Wallets: Apple Pay, Google Pay, Shop Pay

17) When am I charged and is payment secure?

• All transactions are processed in US dollars (USD).
• Your payment method will be charged at the time of order placement.
• We use secure SSL-encrypted payment processing.
• Email confirmation is sent upon successful payment.

Contact Information 

Home Spa Direct

Email: support@homespadirect.com

Phone: +1 (512) 980-9593

Customer Service Availability: Monday - Friday: 9:00 am - 6:00 pm (CST)