FAQ
Shipping
Do you ship internationally?
No. We currently ship to addresses within the United States only.
How much does shipping cost?
Shipping is free on all orders. There are no hidden fees or surprise charges at checkout.
How long will it take to receive my order?
Orders are processed within 1–2 business days (Monday–Friday). Transit time is typically 5–7 business days, for a total estimated delivery time of 6–9 business days.
Which carriers do you use?
We ship with trusted carriers including UPS, FedEx, DHL, and USPS, depending on your location, order size, and weight.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also track your order here:
• Track your order
• Or enter your tracking number on the carrier’s official website
What should I do if my order is lost, delayed, or arrives damaged?
Please contact us immediately at support@homespadirect.com or call +1 (512) 980-9593. We will work with the carrier to resolve the issue promptly.
Returns & Refunds
Can I return an item?
Yes. Returns are accepted within 14 calendar days of delivery if the item is:
- In original condition
- Unopened and unused
- In original packaging
How do I request a return?
1) Contact us at support@homespadirect.com or call +1 (512) 980-9593.
2) We’ll review your request and provide return instructions.
3) Please do not send any items back without prior authorization. The return address will be provided after approval.
4) Ship your item back using a trackable shipping method.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival.
Is there a restocking fee?
Yes. A 20% restocking fee applies to all returns unless the product is defective or damaged.
When will I receive my refund?
Refunds are processed within 10 days of receiving and inspecting your return. Refunds are issued to the original payment method.
Can I exchange an item?
Yes. Exchanges are accepted for eligible items. Please contact us to begin an exchange request.
Can I cancel my order?
Yes, if your order has not shipped yet. Once shipped, cancellations are no longer possible and the order can be returned after delivery.
Note: For more details, please see our full Return and Refund Policy
Payments
Which payment methods do you accept?
We accept:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Google Pay, Shop Pay, Affirm
When is my card charged?
Your payment method is charged at the time of order placement. All transactions are processed in U.S. dollars (USD).
Is my payment secure?
Yes. We use SSL-encrypted secure payment processing.
Will I receive a payment confirmation?
Yes. You will receive an email confirmation once your payment has been successfully processed.
Contact Information
Unlike LLC DBA Home Spa Direct
Email: support@homespadirect.com
Phone: +1 (512) 980-9593
Address: 6209 Panorama Vista Dr
Austin, TX 78735
Customer Service Availability: Monday - Friday: 9:00 am - 6:00 pm (CST)