TheraSauna 4-Person Far Infrared Sauna
TheraSauna Warranty Included
TheraSauna 4-Person Far Infrared Sauna
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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FAQs
Where are you located?
We're in the Live Music Capital of the World. Austin, TX.
How much does shipping cost?
Shipping is free within the contiguous U.S. (lower 48 states). Orders shipping to Alaska, Hawaii, or other U.S. territories may incur additional freight charges. Contact us for a custom quote.
Where do your products ship from?
We work with multiple premium wellness brands. Here are the general shipping origins for each:
- Dreampod – California
- Golden Designs – California
- TheraSauna – Iowa
- LeisureCraft (Dundalk) – Ontario, Canada
- Penguin Chillers – Tennessee
How long will it take to receive my order?
Shipping timelines depend on the brand and whether the item is custom-made or in stock. Here’s a general guide:
- Dreampod – 5–8 business days (for in-stock items)
- Golden Designs – Ships within 1–3 business days, arrives in 5–10
- TheraSauna – Ships in approximately 3–4 weeks
- LeisureCraft (Dundalk) – Lead time of 6–8 weeks + shipping
- Penguin Chillers – Ships within 2-3 business days
We'll send tracking information once your item ships. For more details, check the product page or contact us directly.
Do you ship outside the U.S.?
At this time, we only ship to addresses in the contiguous United States. If you're located in Alaska, Hawaii, or another U.S. territory, reach out to us at support@homespadirect.com to explore custom shipping options.
Do products come pre-assembled?
No—our products are shipped flat-packed in secure crates to ensure safe delivery and require assembly upon arrival.
Most infrared saunas and smaller wellness units feature a clasp-together panel system and can be set up in under an hour with 2 people—no special tools needed.
Some outdoor products—like saunas or larger float pods—may require basic to moderate assembly skills. These builds are very manageable by following the step-by-step instructions included with each product.
Certain models, particularly those with traditional electric heaters or advanced systems, may require installation by a licensed electrician to ensure proper operation and safety.
👉 We recommend reviewing the assembly notes on each product page for specific setup guidance—or reaching out to us if you have questions before you buy. We're here to help you every step of the way.
Is it hard to assemble your products?
Assembly is designed to be simple! Most units require no special tools. We recommend having two adults for the setup. If you’d like to learn more reach out for a product-specific manual.
What if my order arrives damaged?
Please inspect your delivery upon arrival. If there is visible damage to the packaging or item, note it on the Bill of Lading and take photos. Then, notify us at support@homespadirect.com within 24 hours of delivery. We'll coordinate with the manufacturer to arrange a replacement or repair.
Can I return my sauna or wellness equipment?
We offer a 14-day return window for eligible items. To qualify:
- The item must be unused, unassembled, and in its original packaging
- Custom-made and final sale items are non-returnable
- All returns must be pre-approved and accompanied by an RMA number
Shipping fees and a 20% restocking fee will be deducted from the refund. See our Returns & Refunds Policy for full details.
Can I cancel my order before it ships?
Yes. If your order hasn't shipped, you may cancel for a full refund minus a 5% processing fee. After shipping, it becomes subject to our return policy.
How do I get in touch with customer service?
We're here to help! Reach out to us at:
📧 support@homespadirect.com
📞 (888) 784-1669
or use the live chat on our website, Monday to Friday, 9AM to 5PM.